Where do you ship?

Luna Soul Shop is located in Ontario and currently ships all over Canada. Please see the shipping and policies section for the most up-to-date information regarding processing times and shipping services.

Can I keep my box open?

Yes! Feel free to keep your box open if you wish to combine orders for shipping. Please select the “Open Box” option at check out and follow through with payment to securely hold your items in your box until you are ready to ship.

Important: When you are ready to ship your box, please reach out via Instagram DM’s or e-mail.

If you have reached the free shipping limit of $150+ you will not be charged for shipping.

Can I pick up my order?

Local pickup is currently limited at this time to customers that are local to Kemptville Ontario area. Please reach out via Instagram DM’s to receive a code that you can use at checkout and to arrange pickup. All pickup orders have a 24-48 hour processing time and are contactless.

This policy helps to keep things running smoothly as Luna Soul Shop continues to be an online business that ships all over Canada, including locally at an affordable rate.

Can I pay for my order with e-transfer?

Yes! If you would prefer to send an e-transfer to pay for your order, please reach out through Instagram DM’s or send an email to receive a code that you may use at checkout.

Have a specific question?

Please feel free to send your question to lunasoulshop@outlook.com