Where do you ship?

Luna Soul Shop is located in Ontario and currently ships Canada-wide. In the future we hope to expand our shipping services. Please see the shipping and policies section for the most up-to-date information regarding processing times and shipping.

Can I keep my box open?

Yes! Please feel free to keep your box open so that you can combine orders for shipping. Please select the “Open Box” option at check out and follow through with payment to securely hold your items in your box.

When you are ready to ship your box, please reach out via Instagram DM’s or e-mail at lunasoulshop@outlook.com

If you have reached the free shipping limit of $150+ you will not be charged for shipping.

Important note: Due to the holiday season all open boxes must close no later than DECEMBER 10th.

Can I pick up my order?

Local pickup is currently limited at this time to customers that are known personally, and have picked up in a timely manner in the past. Please reach out via Instagram DM’s to receive a code that you can use at checkout. All pickup orders have a 24-48 hour processing time and are contactless.

This policy helps to keep things running smoothly as Luna Soul Shop continues to be an online shop that ships all over Canada, including locally at an affordable rate that is comparable to a delivery fee.

Have a specific question?

Please feel free to send your question to lunasoulshop@outlook.com