Where do you ship?‍ ‍

Luna Soul Shop is located in Ontario and currently ships all over Canada. Please see the shipping and policies section for the most up-to-date information regarding processing times and shipping services.

Can I keep my box open?

Yes! Feel free to keep your box open if you wish to combine orders for shipping. Please use code: OPENBOX at checkout to remove shipping, and follow through with payment to securely hold your items in your box until you are ready to ship.

Important: When you are ready to ship your box, please reach out via e-mail: lunasoulshop@outlook.com

If you have reached the free shipping limit of 125+ you will not be charged for shipping.

OPEN BOX TIME LIMIT - all open boxes must close within 4 months. If you have not reached free shipping by this time, shipping will be billed to your e-mail. Thank you for understanding and for keeping open boxes a smooth and fun experience.

Do you restock items?

Each crystals has been intentionally chosen for the shop which means that it may not always be possible to restock. Luna Soul Shop is proud to have a selection of many one-of-a-kind crystals that have been carefully and thoughtfully curated. Some items that may be restocked are: bracelets, mini carvings, intention sets, certain jewelry, and accessories. Items are added to the website weekly so be sure to check back often to see the new arrivals! While we do accept inquires on special crystals, we cannot guarantee that we will be able to source the requested items.

Shop Policies

Please review our shop policies section under “shipping and policies” before placing an order on the website. You will also find the most current shipping information and processing times in this section.

Have a specific question?

Please feel free to send your question to lunasoulshop@outlook.com